SERVICES & PRICING
Choose the support that fits your complaint. We confirm suitability, evidence volume, the total fee and delivery date before work begins.
FOR A CLEAR, FOCUSED ISSUE
£95 fixed fee
You know what happened. We help you put it into words that are clear, firm and professional.
CONNECT THE IMPORTANT DETAILS
£175 fixed fee
For repeat problems, extended correspondence and evidence that needs bringing together.
FOR A MORE INVOLVED DISPUTE
£275 fixed fee
For a longer history where the chronology and the evidence are central to the complaint.
Both the page and item limit apply. Complex or unusually large cases are individually quoted from £395. Additional work is agreed with you first.
| Service | What is included | Fee |
|---|---|---|
| Case Suitability Check | Initial indication of the support that may fit your case. No detailed evidence review. | Free |
| Detailed Case Check | Review of the problem and key documents, strongest issues and suggested next step. No full letter. | £25 |
| 30-minute Case Consultation | Talk through the case. Credited against a Full Case Build purchased within 7 days. | £40 |
| Complaint Review | Review and restructure your existing draft, with one revised version. | £49 |
| Complex Case Build | Scope agreed for large or long-running cases; up to three substantive documents and two revisions. | From £395 |
| Complaint Escalation | Review the response, identify unanswered points and prepare a further-stage complaint. | £125 |
| Ombudsman / ADR Case Pack | Review your complaint and response; prepare a chronology, evidence and draft submission, where the case is within our scope. | £225 |
| Full Ombudsman / ADR Build | A larger evidence review, detailed case narrative, indexed chronology and submission-ready pack, subject to scope. | £325 |
| Follow-Up Response | One focused reply to a subsequent response, information request or challenge. | £65 |
Additional revision £25 · Priority turnaround £45, subject to availability · Additional organisation £50 · Additional 50 pages £35 · Detailed evidence index £40 · 60-minute consultation £70 · Complaint response analysis £60.
Extras are only charged when agreed. Evidence allowances for individually scoped services and the total payable are confirmed in your written quote.
BEGIN WITH CLARITY